1. Scope

2. Business Operator Information

3. Product Information and Prices

1. We will make reasonable efforts to ensure that product names, images, specifications, prices, inventory, place of origin, intended use, and after-sales information are true, accurate, and complete.
2. Product images may show reasonable color differences due to lighting, display devices, or similar factors. The actual product and the information on its product page will prevail.
3. The checkout page will state whether displayed prices include tax. Shipping charges, taxes, and any other legally chargeable fees will be clearly shown before you submit your order.
4. Coupons, threshold discounts, gifts, points, and other promotions are governed by the scope, validity period, and rules published on the relevant promotion page.
5. We may cancel abnormal orders of any kind resulting from obvious pricing errors, system errors, test products, or delayed inventory information.

4. Orders and Formation of the Contract

1. Before submitting an order, you should verify the products, quantity, specifications, delivery information, shipping method, price, and fees. You may modify this information before submission.
2. Unless otherwise required by law or expressly stated on the order page, the sales contract between you and the website operator is formed when you successfully submit the order.
3. After the order is successfully submitted, we will provide the order information through email and/or your account page.
4. You must provide true, accurate, and complete delivery and contact information. Responsibility for delays or reasonable additional costs caused by incorrect information will be determined in accordance with law.
5. We will not preselect or require the purchase of additional products or services unless you actively choose them.

5. Payment and Invoices

1. The available payment methods are those shown on the checkout page.
2. You must pay through the official payment channels provided by this website. We will not ask you to pay an undisclosed personal account.
3. If you require an invoice, please email us in accordance with the checkout instructions and provide lawful and accurate invoicing information. The invoice type, issuance time, and delivery method will follow applicable law and the instructions on the website.
4. Refunds will generally be returned through the original payment method unless the parties lawfully agree otherwise.

6. Shipping and Delivery

1. Available delivery areas, estimated dispatch times, shipping methods, and shipping charges are those shown on the product page, checkout page, account order page, or in email notifications.
2. Where a delivery time is stated as an estimate, we will make reasonable efforts to deliver on time. If an out-of-stock event, natural disaster, traffic restriction, carrier disruption, or similar event occurs, we will notify you promptly and handle the matter in accordance with law.
3. For products delivered by courier, delivery will generally be deemed completed when you or your designated recipient signs for the shipment.
4. When receiving the shipment, please inspect the outer packaging and the product for obvious damage, incorrect items, or missing items. If you discover an issue, please take photographs and contact us promptly. Failure to report the issue immediately does not affect your statutory rights concerning quality, after-sales service, or consumer protection.
5. For further information, please see ourShipping Policy.

7.Returns, Exchanges & Repair Policy

8. Product Quality and After-Sales Service

1. If a product does not meet applicable quality requirements, you may request a return, exchange, repair, refund, or another remedy in accordance with law and the commitments made on this website.
2. If a service standard stated on a product page or in an after-sales policy is higher than the statutory standard, the commitment more favorable to the consumer will apply.
3. When you request after-sales service, we may ask for the order number, a description of the issue, and necessary photographs or videos of the product so that we can verify the circumstances. We will not impose unreasonable barriers.
4. Customer service contact:service@purehikegear.cn.

9.Personal Information Protection

1. For information about the personal information processor's name, processing purposes, categories of information, retention periods, recipients, and how to exercise your personal information rights, please see ourPrivacy Policy.

10. Accounts and User Conduct

1. If you register an account, you must keep your account credentials and password secure and contact us promptly if you discover unauthorized use.
2. You must not use this website to commit fraud, place malicious orders, infringe the rights of others, interfere with website operation, or engage in any other unlawful activity.
3. We may lawfully take reasonable risk-control measures, such as verifying orders or restricting abnormal activity, but we will not subject consumers to unreasonable differential treatment solely through automated decision-making.

11. Intellectual Property

12. Liability

1. Each party will bear liability in accordance with applicable law and its actual degree of fault.
2. Nothing in these Terms excludes or limits any statutory consumer right, including rights relating to personal and property safety, information, fair transactions, returns and exchanges, compensation, or other rights provided by law.
3. If performance is prevented or delayed by force majeure, the affected party will promptly notify the other party and take reasonable measures to mitigate losses. Liability will be determined under applicable law.
4. This website will not use standard-form terms to unreasonably exclude its own liability, increase consumer liability, or deprive consumers of their principal rights.

13. Updates to These Terms

14. Governing Law and Dispute Resolution